PostedJune 1, 2023
As a marketing management platform, CoSchedule helps businesses streamline their content marketing strategies. However, like any software, users may encounter issues or have questions about how to use the platform. That’s where customer support comes in. In this article, we’ll explore the various customer support channels that CoSchedule offers to its users.
CoSchedule offers several customer support channels to its users, including live chat, email, phone, knowledge base, and social media. These channels are designed to provide users with the assistance they need, whether it’s a simple question about the platform’s features or a more complex technical issue.
CoSchedule’s live chat support is available to users 24/7. This means that no matter what time of day or night it is, users can connect with a customer support representative and get the help they need. Live chat support is ideal for users who need immediate assistance or have questions that can be answered quickly.
For users who prefer email communication, CoSchedule offers email support. Users can submit a support ticket through the platform’s website, and a customer support representative will respond within 24 hours. Email support is ideal for users who have more complex issues that require detailed explanations or screenshots.
CoSchedule also offers phone support to its users. Users can call a customer support representative during business hours, which are 8 am to 5 pm Central Time, Monday through Friday. Phone support is ideal for users who need to speak with a representative directly and have a more complex issue that requires troubleshooting.
CoSchedule’s knowledge base is a comprehensive library of articles, tutorials, and guides that cover a wide range of topics related to the platform. Users can search the knowledge base to find answers to their questions or browse the various categories to learn more about the platform’s features. CoSchedule also offers webinars and training sessions for users who want to learn more about the platform.
Finally, CoSchedule offers support through its social media channels. Users can send a direct message through Facebook or Twitter, and a customer support representative will respond as soon as possible. Social media support is ideal for users who have quick questions or need assistance outside of business hours.
CoSchedule offers a range of customer support channels to ensure that its users have the assistance they need when they need it. From live chat and email support to phone support and a comprehensive knowledge base, CoSchedule is committed to providing its users with the best possible customer support experience. Whether users have a simple question or a complex technical issue, they can count on CoSchedule’s customer support team to provide the assistance they need.