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What is Sprinklr?

Sprinklr is a cloud-based software platform that helps businesses manage their social media presence and customer experience. Sprinklr offers a wide range of modules to manage social media channels, messaging, content, advertising, and customer care. Sprinklr is a leading provider of enterprise social media management solutions that enable organizations to connect with their customers and prospects on a global scale. The platform offers a centralized dashboard to monitor all social media activities and track key metrics across multiple channels.

How does Sprinklr help with online reviews and ratings?

Sprinklr’s Online Reputation Management module helps businesses monitor and respond to online reviews and ratings across multiple review sites, including Google My Business, Yelp, TripAdvisor, and Facebook. With Sprinklr, businesses can monitor reviews in real-time, analyze sentiment, and respond to customers quickly and efficiently. Sprinklr’s AI-powered sentiment analysis tool allows businesses to detect and respond to negative reviews before they escalate.

What types of reviews and ratings can Sprinklr manage?

Sprinklr can manage all types of online reviews and ratings, including product reviews, service reviews, business reviews, and customer feedback. Sprinklr’s advanced search and filtering options allow businesses to monitor specific keywords, locations, and customer segments. Sprinklr also offers customized reporting and analytics to track review trends, sentiment, and response times.

Can Sprinklr integrate with multiple review sites?

Yes, Sprinklr can integrate with multiple review sites, including Google My Business, Yelp, TripAdvisor, and Facebook. With Sprinklr, businesses can manage all their reviews and ratings from a single platform, saving time and increasing efficiency. Sprinklr’s integration with review sites also allows businesses to respond to reviews without leaving the platform.

How does Sprinklr analyze and respond to reviews?

Sprinklr’s AI-powered sentiment analysis tool helps businesses detect and respond to negative reviews before they escalate. Sprinklr also offers a workflow management system that assigns reviews to the appropriate team members based on rules and priorities. Sprinklr’s collaboration features enable teams to respond to reviews and comments in real-time, ensuring a timely and effective response.

What are the benefits of using Sprinklr for online reputation management?

Using Sprinklr for online reputation management offers many benefits, including centralized monitoring and management of all online reviews and ratings, real-time sentiment analysis, customized reporting and analytics, and workflow management. Sprinklr’s platform also enables businesses to respond quickly and efficiently to customer feedback, improving customer satisfaction and loyalty. Additionally, Sprinklr’s advanced analytics can help businesses identify key trends and insights to inform future business decisions.

How much does Sprinklr cost for review management?

Sprinklr’s pricing for review management varies depending on the size of the business and the level of functionality required. Sprinklr offers customized pricing packages to meet the specific needs of each business. Interested businesses can contact Sprinklr for a quote based on their requirements and budget.

Are there any alternatives to Sprinklr for online review management?

Yes, there are many alternatives to Sprinklr for online review management, including platforms like Hootsuite, Falcon.io, Yotpo, and ReviewTrackers. Each platform offers unique features and functionalities to manage online reviews and ratings. Businesses should evaluate each platform based on their specific needs to determine the best fit for their business.